FAQs & Shipping

WHEN WILL RECEIVE MY ORDER? (U.S ORDERS)

Our items ship from the U.S. Our standard processing time is 2-4 business days. However, processing times vary by product. After processing typically orders arrive within 3-5 business days after being shipped. Please keep in mind that during holiday seasons this can be delayed. 

(Processing time + Shipping= Delivery date )  

Risk of Loss: Except as otherwise noted, once Red Dirt Graphics (the seller) has handed off your order to the carrier for delivery, the risk of loss and title of the products purchased passes to you (the buyer)

Red Dirt Graphics is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to the address you provided and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. 

 

WHAT IF I NEED TO CANCEL MY ORDER?

ALL ORDERS cannot be cancelled once the order is placed as they immediately go into our printing department for production.  We can however update your address. We cannot change the address of an order once the order has been shipped. 

  

 RETURN TO SENDER/ INVALID ADDRESS

If you provided a wrong address at the time of order you may contact us ASAP. We can only make address changes within one hour of when the order is place. In the event that the package is already in transit, we will not be able to change the delivery address or refund/cancel order. Customers are responsible for entering correct shipping information and we are not responsible for incorrect addresses entered. Shipping fees are non-refundable. If you refuse any shipments or enter the wrong address you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Refusal to pay for re-shipping fees, will result in a 50% restocking fee. Returns on holiday items will not be processed

 

LOST PACKAGE?

Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully. If the order is noted delivered, contact your nearest post office. Order lost in transit will be provided a replacement order, we do not offer refunds only replacement orders for lost packages.
 

ORDER ACCEPTANCE POLICY
Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.